Home

Continuing Education News

Citizenship Corner and Health Resources for Immigrants

Submitted by Joe Popowitch on Tue, 06/18/2013 - 9:05pm

Indian Prairie Library in Darien will be hosting an informational meeting about how to create a "citizenship corner" in the library on Tuesday, July 23 at 3:15. In addition, the meeting will discuss preparing librarians to inform immigrants of health resources available to them.

Rachel Brooks, who is an Americorps Fellow working with the Illinois Coalition for Immigrant and Refugee Rights and who is assigned to World Relief DuPage, is working to develop a collaborative relationship with libraries in DuPage County in order to implement a “citizenship corner” in each library (librarians from all counties are welcome). This approach is based on a USCIS initiative from California which has recently been implemented with the City of Chicago libraries. The “citizenship corner” would include a four-hour training for one or more people on staff at each library to be able to better help immigrants going through the citizenship process.

Rachel will explain the idea of the citizenship corner and how it has been used at other libraries. She will be available to answer questions. For those libraries interested in participating, the training sessions will be in September.

The Patient Protection and Affordable Care Act (ACA) is a United States federal statute that was signed into law by President Barack Obama on March 23, 2010. This law represents the most significant overhaul of the United States healthcare system since the creation of Medicare and Medicaid in 1965. The Affordable Care Act is designed to protect consumers, provide new coverage options, and give you the tools you need to make informed choices about your health. The meeting will answer the following questions: What are the benefits of the ACA? How does does the ACA affect and not affect immigrants and refugees?

Please email Joe Popowitch at joep [at] ippl [dot] info if you are interested in attending. Visit ippl.info for directions.

How to Deliver Great Library Customer Service

Submitted by Susan Weinmann on Tue, 06/18/2013 - 3:40pm

 Still time to register!

How to Deliver Great
Library Customer Service
90-minute workshop
with Laurie Brown

Thursday, June 20, 2013
2:30pm Eastern|1:30 Central
12:30 Mountain|11:30am Pacific

In this new workshop Brown will show you how to create a welcoming, friendly experience for library users. In addition to learning how to fulfill expectations, you will also gain listening and communication skills to help you converse with angry, chatty, or overly demanding patrons as gracefully as possible.

This workshop includes the following topics:

  • The top 3 customer service qualities for your library and how to achieve them
  • Ensuring that staff makes positive customer experience a priority
  • How to question library users effectively

Laurie Brown has more than 20 years' experience as a trainer, coach and speaker. In addition to customer service, she speaks on developing skills in leadership, presentation, and sales. Brown has worked with culturally diverse audiences at all organizational levels, and her clients have included Fortune 500 companies, government agencies and small family-owned businesses.

 

Also of interest

LinkedIn for Librarians 
2-part workshop with Kim Dority
Thursdays, July 11 and 18

Handy Tech Tools
for Library Outreach
- Still time to register!
90-minute workshop with Sarah Ludwig
TOMORROW June 19

 

Fall LTA courses at Joliet Junior College

Submitted by Catherine Suchy on Tue, 06/18/2013 - 2:06pm

Intro to Libraries                LTA 101 Q1 (80811)                 C 3.00 credits ($40.00 fee)                This BLENDED CLASS requires both weekly class attendance and access to a computer with an internet connection. For additional details regarding class meetings,online activities and mandatory orientation information, visit www.jjc.edu/icampus/start                                 Prokopeak, Susan                     A2002 Main CampusR                      06:00P - 08:50P                     08/29 - 12/20                                    8/20                    Register!                    Readers Adv/Lib Prog/Adults                LTA 202 300 (84031)                 C 3.00 credits ($5.00 fee)                                    A2002 Main CampusM                      06:00P - 08:50P                     08/26 - 12/20                                    7/20                    Register

First Steps in Fundraising

Submitted by Susan Prokopeak on Mon, 06/17/2013 - 9:22am

The First Step in Fundraising: Tools and Tips (Joliet)Date:6/25/2013 Time:10:30 AM - 12:00 PMLocation:South Metropolitan Philanthropy Ctr @ Joliet Jr College Main Campus, A Building, 2nd Fl., 1215 Houbolt RdRegistration:

Register for this event

Fees: Free and open to the public.

About this event: At this workshops you'll receive a tutorial on using prospecting databases, which you can access free in the Library. You'll also receive an overview of the free reference collection of books and resources on grantwriting, individual fundraising, and nonprofit management, leadership, and governance. Plus, you'll meet Nick Ammerman (the Donor's Forum Library Services Coordinator), who is professionally trained to help you use these resources.